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Questions about an order, sizing or returns? Send us a note and we’ll reply within 1 business day.
support@supportpetletter.com
Support hours
Mon–Fri, 9am–5pm ET
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Frequently asked questions
How long will my order take?
Most orders ship from US warehouses and arrive in about 5–10 business days. Personalized tags and apparel are made to order and usually ship within [2–5] business days.
Why did my order arrive in two packages?
In-stock items and made-to-order items ship from different places. You’ll get a tracking number for each.
How do I pick the right vest size?
Measure around the widest part of your pet’s chest, just behind the front legs, and compare with the size guide on the product page.
Can I return a personalized item?
Personalized items can’t be returned unless they arrive damaged or with an error. See our returns policy.
Does a vest make my pet an emotional support animal?
No. Gear is optional and has no legal standing. An ESA letter from a licensed mental health professional is what supports a housing accommodation request.
Can I bring my ESA on a plane?
Most US airlines treat emotional support animals as regular pets. Small pets can usually fly in the cabin in an under-seat carrier for a pet fee. Check your airline’s rules before booking.