Who we are
This privacy policy explains how [Business legal name] (“we”, “us”) collects and uses personal information when you visit supportpetletter.com or buy from our shop. If you have questions, contact us at [support email].
Information we collect
- Information you give us: your name, email, phone number, shipping and billing address, order details, and anything you include in messages or product personalization (such as your pet’s name and phone number for an engraved tag).
- Payment information: payments are processed by our payment providers ([PayPal, WooPayments/Stripe]). We don’t store your full card number.
- Information collected automatically: your IP address, browser and device type, pages visited, and cookie data.
How we use your information
- To process, ship and deliver your orders, including personalized items
- To send order confirmations, shipping and tracking updates
- To answer your questions and handle returns
- To prevent fraud and keep our site secure
- To send marketing emails, only if you’ve opted in. You can unsubscribe at any time.
- To improve our website and products
Who we share it with
We share only the information needed for each purpose:
- Fulfillment partners and suppliers, including [DSers and AliExpress suppliers] and [Printify], who need your name, shipping address and order details to produce and ship your order
- Shipping carriers, to deliver your package
- Payment providers ([PayPal, WooPayments/Stripe]), to process payments
- Service providers that run our store, such as hosting, email and analytics ([list them])
- Authorities, where required by law
We don’t sell your personal information.
Cookies
We use cookies to keep your cart working, remember your preferences and understand how our site is used. You can control cookies in your browser settings. Blocking some cookies may stop the cart and checkout from working.
How long we keep it
We keep order information for as long as needed for tax, accounting and legal reasons (usually [7] years). Other information is kept only as long as needed for the purposes above.
Your rights
Depending on where you live, you may have the right to access, correct or delete your personal information, or to opt out of certain uses. To make a request, email [support email]. We’ll respond within the time required by law.
Children
Our shop isn’t directed at children under 13, and we don’t knowingly collect their information.
Security
We use secure (HTTPS) connections and trusted payment providers to protect your information. No method of transmission is 100% secure, but we take reasonable steps to protect your data.
Changes to this policy
We may update this policy from time to time. The “Last updated” date at the top shows when it was last changed.
Contact us
Support Pet Letter
support@supportpetletter.com
https://supportpetletter.com/
About the ESA letter service: if the same website also handles ESA letter evaluations, that service collects health information, which has stricter legal rules. It should have its own privacy notice covering how health details are collected, shared with providers and protected. Have that reviewed separately.