About these terms
These terms apply when you use supportpetletter.com and buy products from our shop, operated by [Business legal name]. By placing an order, you agree to these terms.
Our products
Our ESA vests, patches, tags and other gear are optional accessories. They do not give your pet any legal rights, are not proof that an animal is an emotional support animal, and do not make an animal a service animal. Housing accommodation requests are supported by a letter from a licensed mental health professional, not by any product. Our products are not intended to diagnose, treat or cure any condition.
Orders and pricing
All prices are in US dollars. We may correct pricing errors and may cancel an order if a product was listed at the wrong price or is unavailable. If we cancel an order you’ve paid for, we’ll refund you in full. Placing an order is an offer to buy; it’s accepted when we ship it.
Payment
Payment is taken when you place your order, through our secure payment providers. You confirm that you’re authorized to use the payment method.
Shipping
We ship to US addresses only. Delivery times are estimates. See our Shipping policy for details.
Returns and refunds
Returns are handled according to our Returns and refunds policy.
Personalized items
You’re responsible for checking the spelling and details you enter for personalized items. Personalized items are made to order and can’t be returned unless they arrive damaged or with our error.
Using our products safely
Choose the right size using our size guides, supervise your pet when using new products, and stop using any product that is damaged or causes discomfort. Product colors may look slightly different from photos.
Reviews and content you submit
If you post a review or send us content, you confirm it’s honest and your own, and you allow us to display it on our site. We may remove content that is misleading, offensive or unlawful.
Intellectual property
Our website content, designs and logos belong to [Business legal name] and may not be copied without permission.
Limitation of liability
To the extent allowed by law, our total liability for any claim related to a product is limited to the amount you paid for it. We aren’t liable for indirect or consequential losses.
Governing law
These terms are governed by the laws of [State], United States.
Changes to these terms
We may update these terms. The version in force when you place your order applies to that order.
Contact us
support@supportpetletter.com